homepainter FAQs

Q: What are the benefits of using homepainter?

A: By making online quotes possible, we can save you more than 9 hours of work during your project. We also pre-qualify contractors ensuring that the quotes you receive are from trusted local painters. During and after your project, our customer service and dispute resolution team is here to help you with any discrepancies concerning your paint job.

Q: What is homepainter's vetting process?

A: All of our painters undergo a criminal background check and quality assessment to ensure our homeowner's safety and job satisfaction. We collect and store the proper license and insurance documentation for you.

Q: What are the information requirements to book with homepainter?

A: Homepainters requirements for our homeowners are:

  • Customer name
  • Email address
  • Phone number
  • Project details
  • Payment information (secured by Stripe)

Q: Does Homepainter collect a deposit?

A: Yes, Homepainter collects a 10% deposit prior to the start of the project. The final payment is due within 72 hours after the project is  complete.

Q: How do I cancel my project?

A: To cancel a project that has already been booked, you can email support@thehomepainter.com or use our Contact Us form. Make sure to review our Cancellation Policy prior to deciding to cancel.

Q: What insurance/coverage do the painters have?

A: We collect and store up-to-date insurance information on all contractors including general liability and workers' compensation coverage..

Q: What prep work is included in interior paint projects?

A: Our painters are held to high standards when it comes to due diligence. On every job, it is expected that the following prep work is performed:

  • Cover the floors and furniture
  • Clean the areas to be painted removing dust and grime build-up
  • Tape trim and fixtures as needed
  • Fill minor nail holes and dents
  • Scrape and prime any flaking or cracking paint

Note: Not all preparations are listed above. Some projects have special preparation requirements and our experienced contractors will be aware of them.

Q: What should I do while the painter is working?

A: It is entirely up to you on whether you want to be home or not while your project is in progress. For those that choose to take the day off from work, there is no need to feel bad for "being in the way." Our painters enjoy chatting with clients and are able to work while you are home.

Q: Do I need to tip my painter?

A: The best way to tip your painter is with a "thank you" and a great review. No monetary tips are expected.

Q: How many coats do you apply to a paint job?

A: Jobs can vary in the number of coats needed. Our painters are experienced and will apply as many coats as needed to ensure a quality paint job.

Q: What happens if I need to cancel my project?

A: Homeowners may receive a full refund of their deposit if they cancel within 48 hours of booking. Homeowners that cancel after 48 hours of booking, will receive 50% of their deposit. Talk to your local project manager about cancelation and extenuating circumstances.

Q: What if I need to re-schedule my project?

A: For circumstances that require re-scheduling your project, it is up to you and your hired painter to find a time to complete your project. Your painter will provide us the necessary updates on project timeline.

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