homepainter FAQs

Q: What are the benefits of using Homepainter?

A: By making online quotes possible, we can save you more than 9 hours of work during your project. We also pre-qualify contractors ensuring that the quotes you receive are from trusted local painters. During and after your project, our customer service and dispute resolution team is here to help you with any discrepancies concerning your paint job.

Q: What is Homepainter's vetting process?

A: Homepainter works to ensure all of the painters on our platform have a history of high quality work and professionalism. Homepainter ensures your painter as all legal and insurance documentation necessary to produce your project. We also background-check companies to look at their legal/criminal history to make sure that you and your home are safe.

Q: What are the information requirements to book with Homepainter?

A: Homepainters requirements for our homeowners are:

  • Full Name
  • Email Address
  • Phone Number
  • Project Details & Project Address
  • Agreeing to the Terms Of Service
  • Payment Information

Q: Does Homepainter collect a deposit?

A: Yes, Homepainter collects a 10% deposit prior to the start of the project. The final payment is due within 72 hours after the project is  complete.

Q: How do I cancel my project?

A: To cancel a project that has already been booked, you can email support@thehomepainter.com or use our Contact Us form. Make sure to review our Cancellation Policy prior to deciding to cancel.

Q: What insurance does Homepainter provide?

A: All of our vetted and registered contractors are insured with general liability and workers' compensation insurance.

Q: What prep work is included in interior paint projects?

A: Our painters are held to high standards when it comes to due diligence. On every job, it is expected that the following prep work is performed:

  • Cover the floors and furniture
  • Clean the areas to be painted removing dust and grime build-up
  • Tape trim and fixtures as needed
  • Fill minor nail holes and dents
  • Scrape and prime any flaking or cracking paint

Note: Not all preparations are listed above. Some projects have special preparation requirements and our experienced contractors will be aware of them.

Q: What should I do while the painter is working?

A: It is entirely up to you on whether you want to be home or not while your project is in progress. For those that choose to take the day off from work, there is no need to feel bad for "being in the way." Contractors enjoy chatting with clients throughout the course of the project. However, no one enjoys working with someone closely supervising their every move, providing the painters some space is always a great way to respect their work.

Q: Do I need to tip my painter?

A: The best way to tip your painter is with a "thank you" and a great review. No monetary tips are expected.

Q: How many coats do you apply to a paint job?

A: Jobs can vary in the number of coats needed. Home painter's contractors are experienced and will apply as many coats as needed to ensure a quality paint job.

Q: What happens if I need to cancel my project?

A: Homepainter has a flexible cancellation policy. Homeowners may receive a full refund of their deposit if they cancel within 48 hours of booking. Homeowners that cancel after 48 hours of booking, will receive 50% of their deposit.

Q: What if I need to re-schedule my project?

A: For circumstances that require re-scheduling your project, it is up to you and your hired contractor to find a time to complete your project. Your contractor will provide Homepainter with information on the changes

Q: How do I choose my colors?

A: We suggest exploring Sherwin-Williams website for colors and inspiration so that you can submit the colors with your quote. If you need more time to decide, no worries! Just let your painter know at least 1 day before the project start date.

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